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Payment Terms

Credit terms can only be decided subject to Marcantonio Foods Ltd receiving a fully completed credit account application for, satisfactory credit check & trade references. Until a credit account has been agreed, orders can only be accepted on a proforma basis with the first order being paid by BACS.All Credit Accounts must be settled within 28 days of invoice date. We accept the following forms of payment BACS (preferred method), cheque & card.

Any outstanding invoices which are not paid within our standard terms, and which are not in dispute with the company, will be charged compound interest at the rate of 2% per calendar month.

Our bank details are: DnB NOR Bank ASA, Sort code: 40-51-14 A/C No: 65285001 A/C Name: Marcantonio Foods Ltd

Returns Policy

We have full BRC Accreditation and have a duty of care to store all food product correctly, we therefore cannot accept any food product returns. In the event of any other items being returned due to customer error, we reserve the right to apply a 25% restocking fee.

Damages / Shortages

Without exception, the sales office must be notified by telephone 020 8591 3399 or email of any damages or shortages within 24 hours (excluding weekends). Failure to do so may result in refusal of a credit note.

PLEASE CHECK PALLET ON RECEIPT – In order to serve you better, if your delivery reaches you in a damaged condition – you MUST sign the delivery paperwork stating, ‘Damaged on receipt’ and call or e-mail our sales office immediately to report this. We will only be able to replace damaged in transit goods if a claim is entered within 24 hours of receipt. A photo of the damages must be taken, and the exact details of damages/shortages need to be emailed to immediately. Writing ‘received unchecked’ or a similar disclaiming statement, will not confer the right to subsequent acceptance of a credit or replacement.

Due to the nature of our business, all of our products are stored and handled with the utmost care. We cannot be responsible if damages occur after delivery/collection and do not accept third party claims of any kind.

Our drivers/carriers do not have the right to collect any goods unless previously authorised to do so by our Head Office

Retention of Title

Notwithstanding delivery of the goods or any part thereof to the purchaser, or any agent on its behalf, the property in the goods shall remain in and be retained by the seller until the purchaser has paid the purchase price in full together with any other payments due to the seller, whether hereunder or in respect of any other liability to the seller whatsoever. In the case of nonpayment of any sum or sums due from the purchaser to the seller, in respect of the goods or any other goods supplied by the seller, the seller shall be entitled to repossess any such goods and to trace the goods or the proceeds of sale thereof into the hands of any liquidator, receiver or other third party. Notwithstanding the retention of title clause contained herein and the fact that title in the goods remains with the seller until the terms thereof have been satisfied, the goods shall be and are at the buyer’s risk from the time when delivery is made to the purchaser, or any agent on its behalf, by the seller or its agents.